Skills Development and Job Satisfaction through Workplace Learning in Small and Medium Tourism Enterprises in Malaysia

Authors

Shamuni Kunjiapu, School of Business, New Era CollegeFollow
Ruhizan Mohamad Yasin, Faculty of Education, Universiti Kebangsaan MalaysiaFollow

Abstract

The dynamic business environment today demands a great need for skilled employees to improve competitive advantage and profitability. Business enterprises regardless of their size are forced not only to find ways to enhance their human capital but also to increase their employees’ job satisfaction. Workplace learning is a two-pronged strategy that can be used by these enterprises to fulfil both needs. The aim of this paper is to explore workplace learning and its association with job satisfaction and skills development among employees of small and medium tourism enterprises (SMTEs) in Malaysia. Cross-sectional data derived from a questionnaire survey of 410 respondents were analysed using descriptive and inferential statistics such as mean comparison, standard deviation and correlations. The results indicate that informal learning is most prevalent in SMTEs and that there is a moderately strong and positive relationship between workplace learning and skills development and job satisfaction.

Recommended Citation

Kunjiapu, Shamuni and Mohamad Yasin, Ruhizan (2015) "Skills Development and Job Satisfaction through Workplace Learning in Small and Medium Tourism Enterprises in Malaysia," Malaysian Journal of Chinese Studies: Vol. 4: No. 1, Article 2.
Available at: https://mjcs.newera.edu.my/journal/vol4/iss1/2